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- What Zoom’s $85m Class Action Lawsuit Means For Data Privacy | The Drum
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Zoombombing and security concerns. Image source, Getty Images. You may be interested to watch:. This video can not be played To play this video you need to enable JavaScript in your browser. More on this story. Related Topics. The agency's Boston office advised users not to make meetings public or share links to the video conference on social media. While the coronavirus pandemic has spelled doom for many U.
Workers are using it more to hold meetings as public health officials emphasize social distancing and shelter-at-home and work-from-home practices. School districts and university professors are using Zoom to continue classes during the spring semester. Wall Street has taken notice of Zoom's rising popularity as well. Khristopher J.
- Zoom app lawsuit
This came in the form of an email from a case administrator detailing the agreement and outlining who may be eligible for compensation and how to file a claim. The suit serves as a high-profile reminder of the increasingly heated data privacy debates playing out within the walls of big tech companies and in the halls of Congress.
The Zoom case is not the first of its kind and, in general, privacy-related class action suits are gaining traction in both the US and Europe. And the pricey result of the suit has spooked other companies. Yet, underlying this, there is still a massive transparency gap — both between brands and their tech partners, and between brands and consumers.
While other companies are reading the writing on the wall, Zoom is dealing with the consequences of its shortcomings. Zoom's customer base has grown sixfold since the COVID pandemic forced more people to work from home.
The company had , customers with more than 10 employees in April , up from 81, in January It has said user growth could slow or decline as more people get vaccines and return to work or school in-person. As part of those changes, the company is required to develop and maintain a user-support ticket system to track reports of meeting disruptions, a documented process for communicating with law enforcement regarding disruptions that include illegal content, a suspend-meeting button and the ability to block users from certain countries.
Read more. The firm denied any wrongdoing, but has agreed to boost its security practices. The preliminary settlement, which also includes a provision that Zoom will give its staff specialised training in data handling and privacy, is still subject to approval by US District Judge Lucy Koh in San Jose, California.
A Zoom spokesman said: "The privacy and security of our users are top priorities for Zoom, and we take seriously the trust our users place in us. The class-action lawsuit , filed in March in the US District Court in the Northern District of California, is just one of several legal complaints facing the US-based video-conferencing platform.
The lawsuit was filed on behalf of Zoom Meetings paid subscribers nationwide, as well as free users. The video-conferencing firm had asked the court to dismiss the motion in March.
However Judge Koh only granted the dismissal of part of the case pertaining to invasion of privacy and negligence - she allowed the plaintiffs to continue to pursue some claims relating to contracts.
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